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The Office of Technology Services (OTS)

Information Technology

Get IT Help

Welcome to Lone Star College IT Help! This is your starting place for technology support, resources, and answers. Our team is here to make technology easier so you can focus on learning, teaching, and working. 

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IT Help for Students

Get IT help and resources regarding your LSC account, email, software, and more!

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IT Help for Faculty & Staff

Get IT help and resources for collaborating, storing files, training, teaching remotely, and more!

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Resetting Your Password

Need to reset your password?
Go to the Password Reset Tool.

IT Service Desk

A happy smooth-haired Jack Russell terrier named OTiS sits at a modern service desk call center wearing a navy blue baseball jersey with “Lone Star College” written in script across the front. OTiS is smiling with his tongue out and wearing a customer service headset with microphone while looking directly at the viewer. His paws rest on the front of the desk beside a computer monitor and a cup of pens, with a softly blurred office workspace in the background.

 

  • Use the "IT Help" tiles above to find helpful resources
  • Submit a ticket or chat: LSC Service Center
  • Call us: 281.318.HELP (4357) or toll-free at 866.614.5014
    Speak to one of our friendly agents anytime between 6 a.m. to midnight (7 days a week, 365 days a year).

Faculty! If you run into an IT problem during class, dial "3" on your classroom assistance phone to be directly connected to the IT Service Desk. We will send a technician to your classroom immediately. Please do not wait until after class to report a problem.

Friendly Reminder: Routine system maintenance is typically performed Tuesdays & Thursdays from 8 p.m. – Midnight and weekends from Saturday 2 p.m. – Sunday 12 p.m. Some services may be temporarily unavailable during these times.

Let's Connect!

Follow and connect with OTiS, our friendly IT Ambassador, and the team.

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Check out our tech tips, monthly OTiS drawing winners, Golden OTiS employee recognition recipients, photos of our events, community service activities, and more.

 

 

Office of Technology Services (OTS) On-Site Locations & Hours

Campus OTS offices are open to answer questions and address IT issues according to the hours listed below.
These are the office hours for May 18-22. Please note that these hours are subject to change without notice.

TechConnect devices may be dropped off Monday - Thursday 8 a.m - 6 p.m., Friday 8 a.m. - 4 p.m., or Saturday 9 a.m. - 2p.m.
 

LSC-CyFair

Technology Center, Room 120

7 a.m. - 9 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday and Saturday
Closed Sunday

LSC-Houston North Fairbanks

Room 210

7 a.m. - 6 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday
8 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-Houston North Fallbrook

Room 140

7 a.m. - 6 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday
Closed Saturday and Sunday

LSC-Houston North Greenspoint

Room 314.18

7 a.m. - 7 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday
Closed Saturday and Sunday

LSC-Houston North Victory

Room T11A

7 a.m. - 6 p.m. Monday - Thursday
8 a.m. - 5 p.m. Friday
8 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-Kingwood

Classroom Building A, Room 117

7 a.m. - 9 p.m. Monday - Friday
7 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-Montgomery

Administration Building, Room E209

7 a.m. - 8:30 p.m. Monday - Thursday
7 a.m. - 6:30 p.m. Friday
7 a.m. - 4 p.m. Saturday
Closed Sunday

LSC-North Harris

Academic Building, Room 101

7 a.m. - 9 p.m. Monday - Thursday
7 a.m. - 6 p.m. Friday
8 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-Tomball

South Building, Room 209

7 a.m. - 9 p.m. Monday - Thursday
7:30 a.m. - 5 p.m. Friday and Saturday
Closed Sunday

LSC-University Park and LSC-System Office, University Park

B11.146 

7 a.m. - 9 p.m. Monday - Thursday
7 a.m. - 5 p.m. Friday
8 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-System Office, The Woodlands

Woodlands Leadership Building,
Room 127

8 a.m. - 5 p.m. Monday - Friday
Closed Saturday and Sunday

OTS Offices at LSC Centers:

LSC-Atascocita Center

First floor, Room AC 132A

7:30 a.m. - 8:30 p.m.  Monday - Thursday
8 a.m. - 4:30 p.m. Friday
Closed Saturday and Sunday

LSC-CHI Center

Second floor, Room T20

7:30 a.m. - 5 p.m.  Monday - Wednesday
8 a.m. - 5 p.m. Thursday
Closed Friday, Saturday, and Sunday

LSC-Conroe Center

First floor, Room CC204

8 a.m. - 8 p.m.  Monday - Thursday
8 a.m. - 5 p.m. Friday
Closed Saturday and Sunday

LSC-Creekside Center

First floor, Room CK 105

7:30 a.m. - 9 p.m.  Monday - Thursday
7:30 a.m. - 5 p.m. Friday
7:30 a.m. - 2 p.m. Saturday
Closed Sunday

LSC-Cypress Center

Second floor, Rooms CY 209 and 213A

8 a.m. - 7 p.m.  Monday - Thursday
8 a.m. - 4 p.m. Friday
Closed Saturday and Sunday

LSC-East Aldine Center

Second floor, Room 208

7 a.m. - 9 p.m.  Monday - Thursday
7 a.m. - 6 p.m. Friday
Closed Saturday and Sunday

LSC-Health Professions Building (Red Oak Drive in NW Houston)

First floor, Room 111D

7 a.m. - 5 p.m.  Monday - Friday
Closed Saturday and Sunday

LSC-Health Sciences Building (Graham Drive in Tomball)

First floor, Room HS 111F

7:30 a.m. - 5 p.m.  Monday and Friday
7:30 a.m. - 9 p.m. Tuesday, Wednesday, and Thursday
Closed Saturday and Sunday

LSC-Magnolia Center

7:30 a.m. - 5 p.m.  Monday, Wednesday, and Friday
7:30 a.m. - 9 p.m. Tuesday and Thursday
Closed Saturday and Sunday

LSC-Process Technology Center

First floor, Room PTC 134

7 a.m. - 10 p.m.  Monday - Thursday
7 a.m. - 6 p.m. Friday
Closed Saturday and Sunday

LSC-Transportation and Global Logistics Technology Center

First floor, Room 103

7 a.m. - 11 p.m.  Monday - Friday
7 a.m. - 6 p.m. Saturday and Sunday

LSC-Westway Park Technology Center

First floor, Rooms WWP 120 and 121

9 a.m. - 9 p.m.  Monday - Thursday
8 a.m. - 4 p.m. Friday
Closed Saturday and Sunday

Our Mission & Impact

Elevating student and employee success by delivering innovative, secure technology solutions and data-informed insights with exceptional customer experiences.

It's more than corporate speak. Every word was debated, refined, and ultimately agreed upon because it captured something essential: OTS exists to make people successful. Technology is just the tool.
 

Discover the OTS Story: A Year of Transformation

What happens when an IT department shifts from saying "no" to leading with "yes"? When technology stops being a barrier and becomes an enabler? When siloed teams unite around a common mission?

Over the past year, the Office of Technology Services has been writing a new chapter -- one defined not just by systems and upgrades, but by people, purpose, and partnership. We invite you to explore our 2024-2025 Annual Report and discover how OTS is transforming the digital experience for students, faculty, and staff across Lone Star College.

Inside, you'll find stories of innovation that matter: Ellis C., our 24/7 AI assistant helping students anytime, anywhere. Schedule Builder, giving students confidence to plan their academic futures. Classrooms modernized, infrastructure strengthened, and a cybersecurity team blocking millions of threats before they reach you. But more than that, you'll meet the people behind the technology and learn about the culture of collaboration driving everything we do.

Whether you're curious about the strategic vision guiding our work, the projects making daily life easier, or the team committed to serving our community -- there's something here for you.

Come see what we've been building. OTS is On the Move!

 

Make LSCS part of your story.