How do I reset my password?

Don't remember your username or password? Go to LoneStar.edu/getusername to look up your LSCS username. Go to LoneStar.edu/resetpassword to reset your password without having to call the OTS Service Desk.

When should I contact the OTS Service Desk?
What information should I have ready?

The Office of Technology Services (OTS) Service Desk team is the first point of contact for all inquiries to the OTS department. Contact our Service Desk to request any technology service, or if you have an immediate problem. If the Service Desk team cannot answer your query, or provide you with the information that you require, they will refer the matter to another team member with the relevant expertise or responsibility.

When technical support is needed, please contact the OTS Service Desk directly. We are available 24 hours a day, 7 days a week, 365 days a year and we're happy to help.

Click   ServiceNow
Call     
832.813.6600 (toll free 866.614.5014)
Email  ots@lonestar.edu

Faculty members, if you are in a classroom and need immediate IT assistance, pick up the emergency phone and ask to be transferred to OTS support.

Before you call, please try the following:

  • Reboot the machine by turning it off, waiting a few seconds, and then turning it back on.
  • Check to ensure all cords are plugged into both the computer and the wall.
  • Write down any specific details you have concerning the question or problem and/or any error messages and when they occurred. This saves time and helps generate a more prompt solution.

When you are ready to call, please have the following ready:

  • Name (last, first)
  • Phone number or on-campus extension
  • Building
  • Room number
  • Nature of the problem (what is wrong?)
  • User type (student, staff, faculty, etc.)
  • Department (accounting, admissions, etc.)
  • Room where the problem is located
    (lab, classroom, office, etc.)
  • Request type (what you would like done)
  • Item affected (hardware, software, network, etc.)

Why should I contact the OTS Service Desk first instead of a technician directly?

The OTS Service Desk knows which technicians are in, and what the current work load of each technician looks like each day. If you call a technician directly, your problem may not be addressed promptly if that technician is out at that time. We have had cases of this happening and work orders needing immediate attention not getting resolved for a few days due to the direct call. Please use the OTS Service Desk as your first point of contact. 

When will my computer problem be fixed?

You can track work orders you send to the OTS Service Desk. To access the web-based ticketing system, go to ServiceNow (consider bookmarking the site as a Favorite). Your “User Name” is your Lone Star network username and your password is your network login password. The system is very easy to use and allows you to view, track and follow up on work orders sent to the OTS Service Desk.

How do I find out what services are offered by OTS?

Visit our Services Catalog to view a comprehensive list of technology services available to students, faculty, and staff. 

I have a personal computer that I use for work-related or school-related reasons, but I'm having problems with it. If I bring it to you, will you fix it?

Unfortunately, we are not able to troubleshoot computers that are not issued or owned by the college.

Where do I find information on WebEx or Telepresence meetings? (employees only)

Visit Web and Video Conferencing on the OTS Services webpage for information. To schedule a meeting, follow the instructions at Web and Video Conferencing.

How do I order AV equipment? (employees only)

Visit ServiceNow and go to Request Services > Audio/Visual Services to complete a request form.

I am an employee and I need to check my LSCS email from home. Is this possible?

Lone Star College System offers Employee Webmail (Microsoft's Outlook Web App) to allow employees to access their LSCS email from any computer with an Internet connection. It is located at webmail.LoneStar.edu. You must log in with your network user name and password to gain access to your email. If you are using a public computer, it is very important that you log out of email when you are done, or the next person who uses the computer may be able to access it.

How do I forward Lone Star College email to my personal email account (students)?

Visit the ServiceNow Knowledge Base for instructions on how to forward student email to an external account. 

How do I set up Lone Star College email on my mobile device?

Visit the ServiceNow Knowledge Base to learn how to set up Lone Star email on an iOS mobile device, such as an iPhone or iPad, or on an Android device.

How do I change my email signature? (employees only)?

Follow these instructions to update your LSCS email signature and add an image to your signature in Microsoft Outlook / Entourage (Mac). 

How do I request a voicemail account? (employees only)

Full-time employees and adjunct instructors must have an email account set up before they can apply for voicemail. Contact the OS Service Desk to request an account. You may also view instructions in the Voicemail Instructions document.

How do I access my voicemail from home? (employees only)

View instructions in the Voicemail Instructions document.

What kinds of computers are assigned to LSCS employees?

Through continued dedication to LSCS faculty and staff, OTS offers employees several Windows-platform or Apple-OS computer options. Faculty members have the choice of either a Desktop or a Laptop. Additionally, if a faculty member instructs a course with higher graphics, memory, or audio needs (AutoCAD, Photography, Video Editing, Gaming or in a Macintosh Lab), they will have the option of having this type of computer in their office location, with their Dean’s approval.

Exempt employees have the choice of either a Desktop or Laptop. Additionally, they can choose a non-standard computer with higher-end graphics, memory, or audio, including a Macintosh, if approved by their supervisor to meet a specific business need. Non-exempt employees typically receive a desktop. However, they do have the option of selecting a Laptop, but only if approved by their supervisor and Human Resources first.

NOTE: Written business justification for a high-end computer must be approved and submitted by the Department Head or Dean to the OTS Campus Director before an order can be placed.

Check with your local OTS office to see exactly what models are currently being offered. OTS will assist with what equipment will work best for you. When your new computer arrives, a technician will contact you to make an appointment to move all your files, documents, email settings and applications to your new computer.

I need to get a door on campus opened. You have keys, right? Will you come open the door for me?

Sorry, but we are not able to unlock doors. If you need a room unlocked, please contact the LSCS Campus Police to open your door.

Do you refill the paper in the printers?

Please contact your division office. We do not keep supplies on-hand to restock printer paper.

Other questions...

Have a question not included on this page? Contact the OTS Service Desk. We are available 24 hours a day, 7 days a week, 365 days a year and we're happy to help.

Click ServiceNow
Call
832.813.6600 (toll free 866.614.5014)
Email ots@lonestar.edu

Faculty members, if you are in a classroom and require immediate technology assistance, pick up the emergency phone and ask to be transferred to OTS support.

 

 

 

preload menu background image