The Office of Technology Services (OTS) Service Desk team is the first point of contact for all inquiries to the OTS department. Contact our Service Desk to request any technology service, or if you have an immediate problem. If the Service Desk team cannot answer your query, or provide you with the information that you require, they will refer the matter to another team member with the relevant expertise or responsibility.

When technical support is needed, please contact the OTS Service Desk directly. We are available 24 hours a day, 7 days a week, 365 days a year and we're happy to help.

Click   ServiceNow
Call      
832.813.6600 (toll free 866.614.5014)
Email  ots@lonestar.edu

Faculty members, if you are in a classroom and need immediate IT assistance, pick up the emergency phone and ask to be transferred to OTS support.

Technology Services for Students

Assistive Technology

Computer Labs

Email

Internet Connectivity

myLoneStar

Network Printing

Pay-to-Print

User Login

Technology Services for Faculty and Staff

Assistive Technology

Audio Visual Services

Backup & Restore

Computer Labs

Consulting Services

Email

Employee Intranet

Fax

Internet Connectivity

iStar Business Process Analysis and Training

Laptop Encryption

Lecture Capture

myLoneStar

Network File Sharing

Network Printing

New Employee Setup

Phone Services

Software Licensing

Storage Management

Testing Center Support

User Login

Virus Protection

Web and Video Conferencing

"Behind-the Screen" Technology Services 

Application Hosting

Central Infrastructure Services

Data Center/Facilities Management

Digtial Display Infrastructure

Directory Services

Green IT

ERP (iStar)

Network Monitoring

Server Management

Service Continuity

Website Hosting

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