Service Now

Lone Star provides 24/7/365 technology support to faculty, staff and students through its Service Desk.

Urgent Issues
If the issue impacts a class in session, please call the Service Desk directly at 832-813-6600 or 1-866-614-5014 (toll-free)

Don’t remember your username or password?

1. The “Get Username” page will provide your LSCS username
2. The “Reset my Password” page will allow you to reset your LSCS password

Report an issue or request a service and track its status using the Service Desk’s website.

Log-in to our Service Desk website

Your user name is your Lone Star e-mail address (ex: joseph.b.user@lonestar.edu) and your Lone Star network/e-mail password. If you don’t remember your network/e-mail password, use the “Reset my Password” link above

FOR ALL NEW INCIDENTS  
As of 6/30/2010, all new incidents for Lone Star should be created in the new Service-now environment located at https://lonestar.service-now.com. Please use the same credentials to log in to that environment.

TO UPDATE INCIDENTS SUBMITTED BEFORE 6/30/2010
To view or update incidents submitted to the Service Desk prior to 6/30/2010, please log in with your Lone Star email address (ex.joseph.b.user@lonestar.edu) and  Lone Star network/email password. If you don't recall your network/email password you may reset it yourself by following the below instructions or contact the Service Desk for assistance at 832-813-6600 or 1-866-614-5014 (toll-free). To reset your network/E-mail password, go to: https://sovmporssolb.lonestar.edu/selfserviceapps/respwd.aspx. Select the Network/E-mail Password Reset option from the available choices. Follow the screen instructions.

FOR ALL URGENT AND CRITICAL INCIDENTS
For class in session or critical issues, please call the Service Desk directly at 832-813-6600 or 1-866-614-5014 (toll-free)