Customer Service
| Self Service Form |
Don't remember your username or password? Reset them yourself!
Do you need to report an issue or request a service? Contact our 24/7/365 Service Desk at https://lonestar.service-now.com/.
Service Desk
The System Office Service Desk provides students, faculty and staff with a reliable, centralized technology Service Desk which delivers professional customer service.
Your Service Desk can meet any level of need including broad support for faculty, staff, and students or specific support for an application, such as the Microsoft Office Suite. Our most common service calls cover password resets, reporting SPAM, internet connectivity, network connectivity, telephone, network and email account requests and computer hardware and software problems.
We log all calls and voicemail messages in our Call Management System. Logging our calls in this system insures that we respond to everyone's request and follow-up as needed. If an issue arises that we cannot resolve on the Service Desk, then we immediately prioritize and escalate your issue to our technical experts.
