LSC-CyFair OTS FAQs
Q. I have a computer problem. How do I contact the service desk?A. When OTS support is needed please contact the service desk directly. We can be reached via phone: 832-813-6600/866-614-5014 or email OTS@lonestar.edu. If you are in a classroom you can pick up the emergency phone and ask to be transferred to OTS support.
You can submit and track work orders you send to the Service Desk! The online system, called Service-Now (or SNOW), is very easy to use and allows you to view, track and follow up on work orders sent to the Service Desk.
To access the web-based ticketing system, go to https://lonestar.service-now.com/ (consider bookmarking the site as a Favorite). Your “User Name” is your Lone Star network username and your password is your network login password.
For problems or requests of an urgent nature, call the Service Desk at 1-866-614-5014
Q. I have a computer problem. When will it be fixed?
A. You can track work orders you send to the Service Desk. The online system, called Service-Now (or SNOW), is very easy to use and allows you to view, track and follow up on work orders sent to the Service Desk.
To access the web-based ticketing system, go to https://lonestar.service-now.com/ (consider bookmarking the site as a Favorite). Your “User Name” is your Lone Star network username and your password is your network login password.
Q. When I need help, why should I contact the service desk and not a technician directly?
A. The Service Desk knows which technicians are in, and what the current work load of each technician is. If you call a technician directly, your problem may not be addressed promptly if the technician is out at that time. We have had cases of this happening and work orders needing immediate attention not getting resolved for a few days due to the direct call.
Q. How do Adjuncts obtain a voicemail account?
A. Adjunct faculty must have an email account set up before they can apply for voicemail. Then the Adjunct Voicemail request form can be filled out and submitted. The voicemail account request form is located here. Link to: http://wwwappsdstc.lonestar.edu/forms/depts/infotech/voicereqform.cfm. You may also view instructions in the Adjunct Voicemail instructions document
Q. How do I access my voicemail from home?
A. View instructions in the Voicemail Instructions document
Q. I need a piece of software installed on a computer in my classroom. What should I do?
A. Submit a SIRF (software request install form). SIRFs are e-mailed out prior to the start of each semester. There is a deadline for classroom and open lab software installation requests. If your request for software installation is received by the Service Desk past this deadline, your software will not be installed prior to the start of the semester. Submission after the deadlines may take up to a minimum one week, maximum three weeks after the start of classes for your software to be installed. SIRF forms can be found on the LSC-CyFair OTS Forms page.
Q. I went through the process to have software installed. You installed it, but I don't know how to use it. Can you show me?
A. Training is conducted by the Teaching and Learning Center (TLC). Their website is: www.tinyurl.com/cyfairtlc.
Q. How do I save my files on a computer that has deep freeze installed.
A. Save to H drive, E-mail the document to yourself, Save to T drive.
Q. I am an employee and I need to check my LSCS e-mail from home. Is this possible?
A. Lone Star College System offers a Web version of Outlook that allows users to access their District e-mail from any computer with an Internet connection. It is located at http://webmail.lonestar.edu/. You must log in with your network user name and password to gain access to your email. If you are using a public computer, it is very important that you log out of e-mail when you are done, or the next person who uses the computer may be able to access it.
Q: I've heard that Lone Star College-Barker and the Fairbanks Center has an open wireless network. Is this true?
A: Yes! Lone Star College-Barker and the Fairbanks Center have a fully-functional wireless network that spreads campus wide. At the Barker Campus you are welcome to bring your own laptop and receive a network connection through the wireless network, or check out a laptop from the Library. At the Fairbanks Center Campus you are welcome to bring your own laptop and receive a network connection through the wireless network.
Q. I'm a supervisor and I have a new employee starting. What do I need to do to get him/her set up with a computer and phone?
A. Please fill out the Employee Setup Form and submit it to the Lone Star College Service Desk at ots@lonestar.edu.
Please note: the Service Desk will not process this form until the employee is entered into colleague and receives a LSCS email account.
Q. I need to get a door on campus opened. You have keys, right? Will you come open the door for me?
A. We are not able to unlock doors. If you need a room unlocked please contact the Campus Police to open your door. Barker: 281-290-3985 Fairbanks Center: 832-782-5014.
Q. The printer is out of paper.
A. At Barker, please contact your division office or the print shop located in the College Center. At the Fairbanks Center paper is available in the team rooms.
Q. I have a personal computer that I use for work-related or school-related reasons, but I'm having problems with it. If I bring it to you, will you fix it?
A. Unfortunately, we are not able to troubleshoot computers that are not issued or owned by the college.
