System Office Service Desk
Service DeskThe System Office Service Desk provides students, faculty and staff with a reliable, centralized technology Service Desk which delivers professional customer service.
Your Service Desk can meet any level of need including broad support for faculty, staff, and students or specific support for an application, such as the Microsoft Office Suite. Our most common service calls cover password resets, reporting SPAM, internet connectivity, network connectivity, telephone, network and email account requests and computer hardware and software problems.
We log all calls and voicemail messages in our Call Management System. Logging our calls in this system insures that we respond to everyone’s request and follow-up as needed. If an issue arises that we cannot resolve on the Service Desk, then we immediately prioritize and escalate your issue to our technical experts. |
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| | Reset Password Employee passwords
expire every 120 days.
Information on how
and why to change
your password can be found here. Password Expiration | | Problems Logging In?
MyRecords Go here and click Get ID and Password
LoneStar Student Email |