|When to call...||Before you call...||When you are ready to call...|
To request any OTS service or for an immediate problem.
| Please try the following:
|| Please have the following:
To access the web-based ticketing system, go to https://lonestar.service-now.com/ (consider bookmarking the site as a Favorite). Your “User Name” is your Lone Star network username and your password is your network login password.
Through continued dedication to LSCS faculty and staff, OTS offers employees several Windows-platform or Apple-OS computer options. Faculty members have the choice of either a Desktop or a Laptop. Additionally, if a faculty member instructs a course with higher graphics, memory, or audio needs (AutoCAD, Photography, Video Editing, Gaming or in a Macintosh Lab), they will have the option of having this type of computer in their office location, with their Dean’s approval.
Exempt employees have the choice of either a Desktop or Laptop. Additionally, they can choose a non-standard computer with higher-end graphics, memory, or audio, including a Macintosh, if approved by their supervisor to meet a specific business need.
NOTE: Written business justification for a high-end computer must be approved and submitted by the Department Head or Dean to the OTS Campus Director before an order can be placed.
Check with your local OTS office to see exactly what models are currently being offered. OTS will assist with what equipment will work best for you. When your new computer arrives, a technician will contact you to make an appointment to move all your files, documents, email settings and applications to your new computer.
Adjunct faculty must have an E-mail account set up before they can apply for voicemail, then the Adjunct Voicemail request form can be filled out and submitted. The voicemail account request form is located here. You may also view instructions in the Adjunct Voicemail instructions document.
Please have the following information when you call: